Customer Care Jobs Opportunities at Airtel April 2022
Customer Care Jobs Opportunities at Airtel April 2022
Airtel Tanzania PLC wishes to recruit for a Lease Line Collection. The role reports to the Billing Collection and Retention Manager in Customer Experience Department. He/She will be responsible for Maintaining high quality of customer service develops strong relationship with accounts to ensure sensitivity to the customer’s need, concern and emerging requirements. Delivery of Business KPI’s like financials, customer experience, revenue generations and process compliance
The Role Holder duties will include but not limited to:
1. Non-GSM Billing;
- Checking contracts, SOFs & UATs sent and signed by customers are correctly implemented by technical team before the links are sent to billing.
- Validating all links for correct billing during mock bill run in order to avoid disputes and revenue leakages.
- Share billing details with provisioning team as received from business team (after validation) for links creation.
- Maintaining a master file for FLD billing (MOCN, Capacity, Site name, Currency & Price) that is used during reconciliation of configured links against billed links.
- Make sure traffic (SMS counts and USSD sessions) are validated before are sent for billing
2. Effective communication on Product /service and system consistency check;
- Preparing Simulation Summary report of all new and existing product and services before its launch and give product visibility to line manager for approval.
- Product communication/Briefing in all customer care units and External Business Partners (Airtel Dealers and Agents/sells points) about new product information
- Communicating on all of the issues observed on Product and service Simulation to all concerned department and Management through simulation report
3. Customer Satisfaction
- Simulation and Testing of all products and services before they are launched
- Simulation and testing of all existing products and services in the markets from customer point of view and compared to others competitors and provide feedback to the management for product improvement or changes so as to improve to Customer Experience
- Making sure that products are user friendly and satisfy customers in term of usage, Enrolment and de -enrollment methods and stability.
- Fixing of all the identified issues on simulation report in collaboration with other Departments
Customer Care Jobs Opportunities at Airtel April 2022
Academic and Qualifications and Experience:
- University Degree in Information Technology,
- Database knowledge (SQL, MYSQL )
- Proficient with Ms Excel & MS Access
- Minimum of 3-4 years of experience working in Customer Service preferably in telecommunication Industry.
- Should be able to do risk analysis and document the business requirements and formulate the business processes
- Good understanding of data models and various IT platforms/solutions
- Project management and planning skills
Competencies and Behavior:
- Able to operate in a performance driven organization
- Good organizational and teamwork skills
- Self-motivated, enthusiastic, energetic
- Attention to detail
- Confident, assertive with good negotiation skills
- Excellent time Management Skills
- Customer-centric
Interested and qualified candidates are invited to apply for the role by sending an application letter and CV to Recruitment@airtel.co.tz . State the name of the vacancy as your subject. The deadline for the Application is 5:00 PM on 30th April 2022
Customer Care Jobs Opportunities at Airtel April 2022
Only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need
